FedEx Shipment exception

Discussion in 'Trade Talk' started by mwrecording, Jul 26, 2012.

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  1. mwrecording

    mwrecording Crusader (481) Nov 14, 2009 Maryland

    Hey all,

    I was away on a beach trip this weekend and when I got around to checking the packages I sent out last week I noticed that one had been held because it was damaged(at the location 25 minutes from where I dropped it off)
    This particular box was just a random small box I put together for a friend without him knowing.

    I havent gotten any calls from FedEx and I've sent 3 boxes since, one in transit still and 2 already delivered so I'm guessing my account isn't flagged(my real worry here)

    I intend right now to forget about the damaged box(nothing too special in it) and just continue on as I fear if I call about the damaged box they'll ask me about the alcohol and flag my box.

    Any insight or thoughts?

    Wrote this on my phone so I apologize for any weird errors

    Cheers,
    Mike.
     
    #1 mwrecording, Jul 26, 2012
  2. cfh64

    cfh64 Pooh-Bah (2,070) Aug 16, 2005 Texas
    Pooh-Bah Trader

    Normally they just re-package it and send it back to you. I've heard of them doing this even with beer. I'm surprised there's not a message or any info on the tracking number that says"return to sender". I just recently had this happen and they shipped it back to me. I wouldn't worry at all about your account being flagged.
     
    #2 cfh64, Jul 26, 2012
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  3. Beerandraiderfan

    Beerandraiderfan Initiate (0) Apr 14, 2009 Nevada

    Yeah fedex gives your beer back to you. UPS throws it in the dumpster.
     
    #3 Beerandraiderfan, Jul 26, 2012
  4. cbeer88

    cbeer88 Initiate (0) Sep 5, 2007 Massachusetts

    I think "flagging an address" lies somewhere between mythical and extremely rare. Your call - if there is anything worth salvaging, a phone call can't really hurt. If it's truly just some cheap locals and half of them broke, then sure, just let it go.
     
    #4 cbeer88, Jul 26, 2012
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  5. pschul4

    pschul4 Initiate (0) Jan 7, 2011 Illinois

    No worries about your account being flagged, I had this happen to me a few weeks ago and I've sent out 4 boxes successfully since then
     
    #5 pschul4, Jul 26, 2012
  6. mwrecording

    mwrecording Crusader (481) Nov 14, 2009 Maryland

    Thanks for all the responses, the box was just a few local bottles he likes and can't get anymore, if they return the box to me fine if not, oh well.

    Glad to hear everyone seems to be sure I won't have any further account issues.

    Thanks again for the replies.
     
    #6 mwrecording, Jul 26, 2012
  7. cfh64

    cfh64 Pooh-Bah (2,070) Aug 16, 2005 Texas
    Pooh-Bah Trader

    Agreed. Has anyone actually ever had their fed ex account "flagged" or is that all hearsay?
     
    #7 cfh64, Jul 26, 2012
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  8. ChicagoJohn

    ChicagoJohn Initiate (0) Mar 15, 2012 Illinois

    I think I had a more unfortunate experience. I've been flagged by Fedex for a similar incident last week, they sent me a letter from a paralegal stating that I am not allowed to ship alcohol unless I fill out the proper paperwork and that I need to call my account representative to 'fix' this situation or face consequences. I can find the exact letter somewhere around here, scan it and post it to show what it stated. I think the thing with me is I signed up for a Fedex account whereas some others who didn't have any issues just mailed from a retail location.
     
    #8 ChicagoJohn, Jul 26, 2012
  9. pschul4

    pschul4 Initiate (0) Jan 7, 2011 Illinois

    I'd like to see yours. I got a letter too but it didn't seem that serious. Did yours have a checklist of reasons the shipment was "exceptioned"?
     
    #9 pschul4, Jul 26, 2012
  10. ChicagoJohn

    ChicagoJohn Initiate (0) Mar 15, 2012 Illinois

    Yep. It was definitely check-listed and mentioned that I had to contact them to resolve this situation..
     
    #10 ChicagoJohn, Jul 26, 2012
  11. youbrewidrink

    youbrewidrink Initiate (0) Apr 9, 2009 Vermont

    Me too, just yesterday. Hello UPS!
     
    #11 youbrewidrink, Jul 26, 2012
  12. mwrecording

    mwrecording Crusader (481) Nov 14, 2009 Maryland

    How soon did you get the letter after the damaged box?
     
    #12 mwrecording, Jul 26, 2012
  13. ChicagoJohn

    ChicagoJohn Initiate (0) Mar 15, 2012 Illinois

    7-10 days it seemed.
     
    #13 ChicagoJohn, Jul 26, 2012
  14. mwrecording

    mwrecording Crusader (481) Nov 14, 2009 Maryland

    Guess I'll find out soon...I dont even know where a UPS is around here really.
     
    #14 mwrecording, Jul 26, 2012
  15. ChicagoJohn

    ChicagoJohn Initiate (0) Mar 15, 2012 Illinois

    Just create a new account and new user ID and use your girlfriend's name instead :slight_smile:
     
    #15 ChicagoJohn, Jul 26, 2012
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  16. cbeer88

    cbeer88 Initiate (0) Sep 5, 2007 Massachusetts

    What's the "consequence"? Another mildly threatening letter? My gut says this is more legal CYA in case you ever run into legal hot water for shipping beer. At least Fedex can say they actively warned you when they found it out.
     
    #16 cbeer88, Jul 26, 2012
  17. readbaron

    readbaron Initiate (0) May 12, 2010 Illinois

    Yeah, I got one of those letters, got freaked out and shipped a couple boxes with UPS, then got over it and went back to me evil ways with Fedex (using the same account). I've shipped a bunch of boxes with no trouble since then.
     
    #17 readbaron, Jul 26, 2012
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  18. ChicagoJohn

    ChicagoJohn Initiate (0) Mar 15, 2012 Illinois

    But did any of your future beer shipment break and did you get any warning or other form of consequence for the 2nd infraction? I think the issue is what happens AFTER they send the letter and catch you shipping beer again? That's what I want to know.
     
    #18 ChicagoJohn, Jul 26, 2012
  19. readbaron

    readbaron Initiate (0) May 12, 2010 Illinois

    Can't help you there. I've never had a bottle break, so hopefully I won't find out (the first time was caused because I made the mistake of shipping a half acre bottle - they have a suspect capper, so the cap launched itself mid transit and drenched the box).
     
    #19 readbaron, Jul 26, 2012
  20. csano

    csano Initiate (0) Sep 21, 2010 Washington
    Trader

    People, let this be a lesson to you all, to line your boxes with garbage bags. It's not that hard, it's cheap, and it prevents problems like this from happening (in most cases). I had a bottle explode in transit recently, but nothing leaked outside of the bag, and the box was still delivered.
     
    #20 csano, Jul 26, 2012
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