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The Andersons General Store
$$ - reasonable
[ Store ]
7000 Bent Tree Blvd
phone: (614) 766-9500
(Place added by: Dogbrick)
Ratings & Reviews
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| Reviews: 41 | Show All Ratings:
Reviews by jdoncbus:
quality: 4 | service: 4 | selection: 4.5 | $$
I have been going to The Andersons for about three years now and they never disappoint. It's turned into a ritual where I hit The Andersons and follow it up with Whole Foods. For some reason The Andersons always has that "hard to find beer," the most recent example being Founders Double Trouble. I hit a few mom and pop/local stores with no success only to be surprised by The Andersons.
The quality & selection is always solid with your high end Alesmiths, Jolly Pumpkin, JW Lee's, etc. and of course the micro staples such as Bells, Founders, GLBC, DFH, etc.
I have never had to ask any questions and I rarely see any employees lurking in the beer aisle; though they are very evident in the wine sections.
The prices are about the same as you find at most stores. Definitely a good place to hit especially if the local/home grown stores don't have what you are looking for.
01-27-2009 14:49:16 |
More by jdoncbus
More User Reviews:
vibe: 1.25 | quality: 4 | service: 1 | selection: 4.5 | $$
I first started shopping at The Andersons General Store in 2005 and I must admit that the selection of beers found there is one of the best in the Columbus area. However, since I started shopping there I have noticed a significant decline in the quality of customer service. Because of this development I rarely shop there anymore and if I do, it is only because I am in the area on other errands. Despite having a smaller beer section, other stores in the area, such as Kenny Road Market, Palmer's Beverage Center, Weiland's Gourmet Market, and Whole Foods Market, have a much better level of customer service by far.
11-21-2013 15:53:10 |
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More by BeerBucks
vibe: 3 | quality: 3 | service: 1 | selection: 4.5 | $$$
This place has one of the best selections in Cbus, but due to terrible customer service, I will no longer be shopping there
Last night I called to them to see if they had received any Backwoods Bastard and the clerk on the phone assured me that indeed they had two four packs left. When I arrived in the store, I approached the same gentleman that I talked to on the phone and he went and got a four pack of the beer for me.
At this point, I decided to go talk to the beer dept. manager about KBS and whether he would taking names for reserving some bottles when Anderson's received them since they usually go within an hour or so. He told me that his policy is first-come-first-serve and that he would not be taking any names. This is understandable, but I thought I'd ask since some stores around Columbus do exercise this practice.
At this point, he realized that I was holding a 4-pack of BB in my hands and asked me sternly "Where did you get that?" I told him that one of the clerks had given it to me when I asked if Anderson's had any left. Immediately he grabbed the beer out of my hands without asking for it or anything! As he walked towards the store clerk, he said that this was reserved for someone else. He reprimanded the store clerk for not asking him first and the store clerk apologized to me and to him, but assured the manager that they had several 4-packs left. The manager said it didn't matter, they were reserved, and that he should still check with him first. The manager didn't issue any apology or explanation to me, and was more concerned about publicly reprimanding the store clerk (there were about 10-12 people witnessing this event).
This was disappointing for several reasons:
-I was mislead about Anderson's policy of "reserving" beer
-The manager grabbed the beer out of my hand, didn't ask for it, making me fee like I had done something wrong.
-The manager didn't issue any apology or explanation to me, other than "this is reserved for someone else" right after he got done explaining that this wasn't his policy
- I was not offered any consultation deal, like an opportunity to buy 1 bottle, 1/2 a 4-pack, etc
- I felt bad for the store clerk who was publicly reprimanded for doing nothing absolutely wrong, in my eyes, but was still apologetic towards me.
- I've been a long time customer (6 years) to this Anderson's store and have spent thousands of dollars on beer alone in this time frame. I also always recommend the store to someone who asks about which bottle shop I prefer in Columbus. I love this stores selection, but am disappointed to say that I will no longer be shopping there and will be recommending that people take their business elsewhere like Whole Foods down the street or Savor in Clintonville.
-This is not the first time I've had an experience like this, with the same manager. The first time wasn't as bad, but similar to this situation, I called ahead to see if they had received any Better Half. He told me that they indeed had a case but he wouldn't be selling it until 6pm on a first come first serve basis. For good measure, I showed up 15 minutes early to assure that I could get a bottle. As I approached him, he told me that he was already sold out. When I reminded him of our conversation on the phone, he dismissed it and didn't offer an explanation. Yes, this was disappointing, but I didn't make a big deal over this because I know that there are forces outside of our control (maybe he had a large line at 5pm or something that was distracting to the other shoppers), especially when retail stores receive these highly hyped beers and come up with some way to be fair. Unfortunately in the end, there are always some that end up empty handed. So I chalked this situation up to misfortune and didn't raise any complaint.
But I feel that this new situation that happened last night was unacceptable from a customer service experience, for the reasons I stated above. I don't know if there is something going on behind the scenes, if there's some inner circle of customers that get dibs, but this has been twice now where I ended up getting short-changed and this manager has treated me poorly.
I'm sad to say that Anderson's has lost a long time customer.
11-10-2012 20:30:05 |
More by BeerBaron
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The Andersons General Store in Columbus, OH
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