Liquid Solutions

mentor

Colorado

1.6/5  rDev -63%
quality: 1 | service: 1 | selection: 3 | $$$

AVOID USING LIQUID SOLUTIONS!!!

Placed a ~$175 order for a seasonal release I was eager to get. Big winter storm hit, so I wasn't concerned when the order didn't arrive in a timely manner. Waited, waited, waited. No package. Charge went through on the credit card statement that arrived in the mail later that month. Called Liquid Solutions and got no answer. Sent an e-mail...no response. A month goes by, with several calls and e-mails. Never an answer and never a response. Posted here on BA...nothing. Finally contacted the credit card company and asked for them to reverse the charge on my card. Four months later, the charge is credited to my card. The seasonal release I wanted is long gone. And, of course, this fucker collected interest on my money while I went through all this shit to get it back.

04-05-2009 05:36:51 | More by mentor

pwoody11

Delaware

2.45/5  rDev -43.3%
quality: 2 | service: 1.5 | selection: 4 | $$$

Package was damaged during shipping. I contacted Matt and he replied two days later simply stating "shipping policy states weather related issues" are not the responsibilty of the company. It hadn't even made it back to him yet. How did he know it was weather related? How do I know he is being truthful about the damage? I asked him how did he know that was the cause, and that his websites says "Please do not order during EXTREME hot or cold temps", so what defines "Extreme". He didn't reply to this email.

The temp in my town was in the 40's on the day of what would have been delivery. I'd hardly consider this "Extreme"

The day he recieved my returned order he emailed me saying it was indeed weather damage and he would re-stock what he could re-sell and refund for those products only. He said it was obviously weather damage since some of the bottles were still partially frozen.

I find this policy to be absurd. I've placed approximately 10 orders online between November and January with no issues such as this. Orders from Belgium Shoppe arrived during what ended up being 18 inches of snow without a problem. If Liquid Solutions cannot figure out a way to safely ship during certain times of the year, then they should not ship at all.

I placed an order with Wine and Cheese place around the same time. The owner of that company called and asked if I would mind them delaying the shipping because of the weather. That is the way to do business. Take notes Liquid Solutions.

01-15-2010 21:13:20 | More by pwoody11

kevinl6

South Carolina

2.85/5  rDev -34%
quality: 3 | service: 1.5 | selection: 4

I have used these guys in the past with no problems. I recently decided to use them again and could not have been more disappointed. I ordered on 2/5/05, and on 2/16/05 my credit card had not even been charged and I had not heard anything. I tried to e-mail (even e-mailed Matt Maples), and received no response. I then called, and was informed that they were out of a certain product. Would have been nice to know that so that I could choose to substitute!!! Anyway, I picked a substitution product over the phone, and was assured that my order would be shipped the next day. 5 days later, still nothing. I called again, and this time got the response "we don't really have a good answer as to why this has not shipped". At this point, I just told them to cancel my order. I'll just take my business elsewhere I suppose....

02-21-2005 23:36:55 | More by kevinl6

bret27

California

2.85/5  rDev -34%
quality: 3 | service: 1.5 | selection: 4 | $$

Really more of an online site but did do one order from them. That was enough.

The selection off the website is pretty good and you can't easily find enough to fill a box for shipping.

The annoying part is #1 you have to find a business address to ship to #2 the one-man show who runs it is really bad w/emails and communication w/customers #3 mixed up one of my beers. Switched NB La Folie (excellent sour) for NB kriek (average kriek). Said he would refund the $ but never saw it happening so let it go. Putting the right beer in the right box just can't be that complicated.

08-27-2009 15:25:26 | More by bret27

Westsidethreat

California

3.55/5  rDev -17.8%
quality: 4 | service: 2.5 | selection: 4 | $

Purchased online.

Great selection. Huge amounts of northwest beers that not only have I never had, I've never even heard of before. Anyone with out access to northwest beers should check them out.

Very good and competetive prices, especially for a shipping store.

The shipment arrived superbly packaged with styrofoam containers and peanuts. The shipment was not timely by any means though. I received my order over A MONTH after I placed it. They were out of stock but I had to contact them three weeks after I placed the order to find out what the problem was. They were very nice after I contacted them but I never should have had to be the proactive one, I would have expected an update from them if there was a problem with the order.

With that said, I will order from them again.

06-27-2006 05:19:43 | More by Westsidethreat

rye726

Colorado

3.55/5  rDev -17.8%
quality: 4 | service: 2 | selection: 4.5 | $$$$

Nice beer and liquor store located in Oregon, USA. I used them as a mail order shop and was pleased with my experience.

They get a nice selection of beers. Lots of tasty offering from around the country as well as Euopean imports. They also get some special release stuff fom brewer like Alan at Hair of the Dog which is pretty cool. Fred From The Wood, Rose Cassis...

They also have a nice mead selection which is also hard to find.

Prices and shipping cost are too high. Poor communication as well. Other than that, a decent spot.

09-14-2009 21:27:26 | More by rye726

Naerhu

Japan

3.65/5  rDev -15.5%
quality: 5 | service: 1 | selection: 4.5 | $$

What has happened to this establishment I have no idea. I sent an email detailing inconsistencies regarding their site, and have yet to receive a response. I placed an order, it took 14 days to ship. WTF? Matt Maples, I think you've lost yourself a customer.


11Nov03 Review
Their website is like beer porn. I keep going there and fantasizing about ordering 500 dollars worth of beer and mead.

They do not have Sierra Nevada, which I was told they would, which was heart breaking. Otherwise, the staff is great and selection unbeatable.

11-11-2003 12:34:47 | More by Naerhu

Onslow

Texas

3.7/5  rDev -14.4%
quality: 4 | service: 3 | selection: 4 | $$$

Have order online from them quite a few times... Pretty good selection and has the rare stuff on occasion, but gets negative points for long shipping time, takes around 2 weeks at least for an order to be packaged up and shipped, shipping rates are also pretty high but i had never had a problem with bottle breaks... also slow on emails sometimes... but they do a good job if you aren't in a rush... that's pretty much all i have to say, well, they have a good mead selection, and some merchandise... good for Alaskan brews, has had Alesmith in the past, some struise, they need more smoked brews though, and sours!!

04-07-2009 17:02:43 | More by Onslow

brewandbbq

New Hampshire

3.85/5  rDev -10.9%
quality: 4 | service: 3 | selection: 4.5 | $$$

This review is based on three mailorders in the span of four years.

The most recent order that I recieved from LS, went very much like the other two.
Matt is a nice guy, but I think he gets buried with orders from time to time. Items that are out of stock will slow up the order, so call to confirm he has it all, or be prepared to wait indefinately. The inventory on the website is not tied in 100% with his inventory I think, because when I ordered certain beers on the site, it showed them in stock, but when it came time to shipping he was out.
Orders take between 2-4 weeks on average, and the ship status of your order on the website may very well state "pending" right up until the day after you recieve it.
The packaging is top notch, never a problem with breakage. You do pay a little extra for these styo-shippers though. Also, from what I have read, his bottle prices are not the "lowest" in his area.
However, he offers a service in the northwest that no-one else does.
Upon a recent inquiry to Belmont Station regarding shipping beers on UPS or Fedex, the woman told me "No! That is against the law!", ..when I followed that up with an assurance that NH is a reciprocal state -she hung up on me. Ha!
Well, Matt may not have the best lines of communication, but he will always get you your order, albeit a bit lengthy in time.

01-18-2007 20:10:13 | More by brewandbbq

Foxman

New Jersey

3.85/5  rDev -10.9%
quality: 4 | service: 3 | selection: 4.5 | $$$

The website is well laid out and very surfable. Finding what you're looking for assuming it's there, is quite easy, and I don't think you can ask for more than that form the website. And the beer, once it got to me, seemed to have been stored and shipped capably.

After ordering, I have to think they take their good old time getting it to you. It was a full two weeks after ordering, and paying, that the beer came to my doorstep. I called after one week, and the woman I spoke with seemed just enthused enough to be able to remain awake until after she'd looked into my order. I'm sure after hanging up she had herself a fine nap. Still, at least she gave a time frame and a cursory apology.

It's the selection that represents the strength here. Countless states and as many countries are on tap. And there are many beers, from all parts of the country, that I can get here that never seem to make their way otherwise to the southern part of the Garden State. It's a great alternative to not having the beer at all.

The beer prices are, I think, reasonable, but when you add in the hefty shipping tariff, you end up with a per-beer price that starts getting rather expensive. I consider it a cost of being able to have hard-to-get beers delivered to my doorstep, and it's certainly cheaper than air fare to the west coast just to buy beer. So I'm not complaining, but I am saying, it ain't cheap. But, overall, the experience is solid, and when you're sitting down with one of the beers in your hand, how much it cost all of a sudden becomes a whole lot less of a factor.

11-09-2005 01:14:58 | More by Foxman